Returns

☁️ A Gentle Flutter of the Heart (Change of Mind Returns)

Sometimes a piece that looked divine online just don't feel like the right fit in your earthly abode. For these peaceful returns:

  • Pure and Untouched: Items must be in their original, unblemished state—like they just floated down from the clouds! Please ensure they are unworn and unwashed.

  • The Grace Period: We offer a serene 30-day window from the date your blessing arrived for you to initiate your return request.

  • Divine Exchange: For these gentle changes of heart, we gladly offer an exchange for a different treasure or a store credit. Please note that a financial refund is not available when simply changing your mind.

  • The Journey Back: The postage cost for the item's return journey is the responsibility of the seeker.

  • 🕊️ A Gentle Nudge: Returns for a different size (size exchanges) are included under this "Change of Heart" policy.

✨ A Cloud of Concern? (Faulty Items)

If a treasure arrives with a flaw, a visible scar, or isn't quite the perfect vision described, we want to restore its radiance immediately. We adhere strictly to the blessings of the Australian Consumer Law to ensure your satisfaction.

  • The Minor Fault: This includes manufacturing imperfections, damage during transit, or an item that doesn't align with its divine description.

  • Whisper to Us: Please notify us as soon as you notice the fault, so we can promptly address the concern and restore your peace.

  • Our Promise: Depending on the nature of the issue, we will offer a sacred remedy, which may include a repair, a replacement with a perfect twin, or a full refund.

💌 How to Send Your Return to the Gates of Heaven

Ready to send your item back? Follow these easy steps to ensure a smooth ascent:

  1. Click the following link to acccess our returns portal + follow the prompts!
    scrubheaven.aftership.com

  2. Nestle It Safely: Once your return has been approved on our end, pack the item securely, ensuring it meets the "Pure and Untouched" conditions outlined above.

  3. The Final Path: Send your item to the return address provided. Please note, returns postage is at the customers expense.